Well, you have to grant “The Globe & Mail”:http://www.globeandmail.com/ props for “asking for comments”:http://www.theglobeandmail.com/servlet/story/RTGAM.20060204.weditornote0204/BNStory/Front/home on their redesigned site. They finally killed the feedback form after getting *695* comments making up “one *very* long page!”:http://www.theglobeandmail.com/servlet/story/RTGAM.20060204.weditornote0204/BNStory/Front/home
Reactions are pretty polarized with some love going out to the new look but the “no” side is clearly much more vocal. I guess this is understandable. The site had a major change and given the massive audience for the site it is unavoidable that there will be lots of people angry enough to voice their ire.
I’d suggest that the G&M web team take heart in knowing that there are hundreds of thousands of people visiting the site NOT angry enough to complain. (That was supposed to be encouraging, really)
Personally I love it. My “job”:http://www.schafer.com/ is to find flaws in corporate web sites so while I could make a long list of things that could be tweaked and enhanced I’d rather focus on the important steps forward the site has taken towards becoming a model for early 21st Century media:
# The site is built to web standards and pretty much validates.
# This thing is really one giant blog – most everything is timestamped, permalinked, and allows for comments. And the comment sections are filling up on many of the posts, sorry, articles. Talk about a conversation!
# The sign-up forms and processes are really nice – very easy to use.
# More than “85 feeds”:http://www.theglobeandmail.com/rss/
# Even the dreaded paywall on older articles looks good.
I think the web design team should be proud of this – I’m sure it was a *massive* undertaking and they can see all kinds of compromises they needed to make along the way but it is still a big step forward.
But that’s just my opinion.
Now that the G&M has closed comments on the site we’ll open them here. Feel free to dive in with your thoughts, pro or con, but let’s try to be constructive folks – we’re all professionals here!