The Return of Erella.com: A Cautionary Tale

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I often write about the importance of managing your domain names and caution people about what could happen should they fail to do so.

I recently witnessed a chilling example of this. Thankfully, this story has a happy ending.

Erella

Erella Ganon is a Toronto-based artist whom I have known for over a decade. She also happens to be a friend of my wife. On Friday night, my wife asked me to look into something on behalf of Erella. A few days prior, Erella had lost ownership of her domain name, erella.com, and she was very upset.

Erella had first registered erella.com in October, 2000 with domain registrar GoDaddy, and had been using it since then for her Website and email address. Her Website, located at www.erella.com, is where Erella showcases her work and promotes her services. It is her primary means of generating employment.

An artist and single mother, Erella supports her teenage daughter by doing a number of freelance creative assignments. Sadly, for many years, Erella has also been battling brain tumours. 2008 has been especially difficult for her as she’s been in and out of the hospital for seven different surgeries. The good news is that she’s on the mend.

During the last few months, in between surgeries and post-operative recovery, Erella was unable to do a lot of her normal day-to-day activities, and due to a misunderstanding, didn’t renew her domain name like she normally did. The domain expired, and 26 days later it flowed into GoDaddy’s expired domain auction, where it was bid upon and eventually acquired by a domain name speculator based in Hawaii.

Since I work at Tucows, one of the largest domain registrars in the world (and, full disclosure, a competitor of GoDaddy), I am very familiar with the domain name lifecycle and expired domain auctions. I knew that the domain speculator had broken no laws when he acquired the erella.com domain name. It expired. He bid on it. He paid for it. He now owned it.

To him, erella.com was just
another domain name he won at auction. He didn’t know the story behind
how and why the domain expired, nor would anyone expect him to have
known that.

At the time I first heard about this, Erella was convinced she’d
lost her domain name forever, and was understandably very upset. Email
messages to her were bouncing, and adding insult to injury, the domain
speculator had added a banner ad for his Hawaiian real estate business
to Erella’s homepage.

I promised Erella that I would investigate what had happened and see
what I could do to help. After researching and identifying the domain
speculator, I contacted him via email on Saturday in Honolulu and
convinced him to transfer the domain name to Erella.

By Sunday morning, erella.com was back in Erella’s hands, and by mid afternoon her email and Website were up and running again.

Needless to say, Erella was ecstatic. I, on the other hand, was
pleasantly surprised. This domain speculator responded to my inquiries
and could be reasoned with; that is not always the case, and I have the
scars to prove it.

The truly frightening thing is that this can happen to anyone who
owns a domain name, and most people who find themselves in this
difficult position don’t know a domain name specialist like me that
they can turn to for help.

With that in mind, I’d like to offer five very specific pieces of
advice to you on how to avoid ever ending up in a situation like this.

  1. Make sure you know exactly when your domain name registration
    expires. Domains are registered in one-year increments and need to be
    renewed prior to the end of the previous registration period. Put a
    reminder in your calendar to contact your domain registrar (domain
    registration service provider) a few weeks prior to expiry to renew
    your domain. Then make sure you actually take the five minutes it
    usually takes to make the renewal, either online via the registrar’s
    Website or by calling them. (Don’t know who your registrar is? Do a
    WHOIS lookup at who.is. Your registrar will be identified as the "Registrar".)
  2. Ensure that your domain registrar has your most current and working
    email address on file. 99% of registrars inform their customers about
    upcoming domain expiries via email. If the email address they have for
    you doesn’t work any more, you will miss the reminder messages and are
    at risk of forgetting to renew the domain name. In my professional
    experience, not having the right email address associated with your
    domain name is the number one reason people lose their domain names.
    This is your responsibility, not the registrar.
  3. Verify that your domain registrar has up-to-date payment
    information on file for you. Even if you have set your domain name to
    auto-renew, that won’t do you any good if the credit card the registrar
    has on file is no longer valid. Make sure your registrar has the
    correct credit card number and expiry date.
  4. Domain name registration is not the same thing as Website hosting
    or email hosting. Even if you are getting these services from the same
    company, they are three different services and will all need to be
    renewed at some point in time. People often confuse Website hosting
    renewals with domain renewals and mistakenly think they’ve renewed both
    when they’ve actually only renewed one.
  5. Finally, if your domain name does expire, act quickly. Contact your
    domain registrar as soon as possible and ask them what your renewal
    options are. In most cases, you only have 25-39 days to renew a domain
    that has expired. After that, it could be gone forever.
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2 thoughts on “The Return of Erella.com: A Cautionary Tale

  1. mose

    Way to go Bill.
    I too know Erella – way back to MAGIC days.
    One thing I would like to add. A cautionary addition to a tale …
    I ran a site with a good friend and co-worker Jim Carruthers (another MAGICian as a matter of fact) for years. We did a deal – he paid for the URL I covered the hosting.
    The site was http://www.resonation.ca (It is now http://www.whatswiththat.ca we had to re-group.)
    Unfortunately Jim died suddenly. No one had his passwords. I contacted Network Solutions and sadly there was nothing anyone could do.
    When it was snapped up – I even Pool’d the URL but it never went that far – someone grabbed it somehow.
    I contacted them but no response (Much like the scars you mention)
    So I would suggest anyone with a partner/friend/co-conspirator – GET THE PASSWORDS. Just in case.
    No one expects a friend to die – young or old.
    But as we all get older… etc etc
    And again nice job for EG… You Rock Bill!!!

  2. stephen douglas

    Bill Sweetman and Tucows is putting their actions to the word, in other words walking the talk. They are giving me back a domain I lost to their IYD registrar they purchased last year that hideously abused the “new registrant” purchase cycle required by Snapnames… they didn’t update new owners registrant info on their whois.
    No matter, Ken Schafer and Bill contacted me and hunted down the domain (I lost another one, onegansyan.com) but they owned “idealdate.net”, a domain I lost last year. It was in their inventory, and they allowed me to transfer it out.
    Kudos to these guys at Tucows for at least addressing the individual problems in domain expirations and drops that we’ve all been attacking them for ignoring. In this case, I give props where props are due.
    Thanks Bill and Ken.

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