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Wait – Is Amazing, But How Would You Know?

While I would never want to invalidate “Tessa’s critique”: of “”: I did want to rise to their defence and say that _after you *are* a subscriber_ the service is just fantastic.
I’ve been a customer for over a year now and just *love* them. The site _is_ a bit quirky but once you’ve used it a few times you get the hang of it and everything works just as it is supposed to. They’ve been amazing at delivering and collecting information about my DVDs and their shipping status and responsive to customer service requests. And they use e-mail really, well personalized information about my account when sending regular shipping notifications that my whole family have come to depend on.
Still, Tessa’s points are valid.

If new users are frustrated during the sign-up process they’ll never get to experience the service.
Another issue Zip has is that it is not entirely intuitive to non-users how *life-changing* DVD subscription services are. I use it as an example of the Net fundamentally changing business models – Zip is so much better than the local video rental place they’re in an entirely different league. But when I’m discussing the concept most people have a ton of questions about how it works, why I signed-up, lots of misconceptions, and a fixation on price and process.
I think the same thing holds for other technologies that I consider life-changing – broadband, Macs, PVRs, digital cameras, HDTV, iPods, podcasts, and feeds come immediately to mind.
Have you found technologies or online services that “rocked your world” but you still left you unable to make others understand why you were going on about them so passionately?

One Comment

  1. YKdvd
    YKdvd February 20, 2006

    “passionate” may be an overstatement, but living in Yellowknife I certainly appreciate ZIP more than most! If you haven’t seen it already, there are active message forums on Canadian DVD rentals at, and I have some inventory and other info on my own website (

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