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How to WOW Your Clients and Go From Ordinary to Extraordinary – (Part One)

Published April 16, 2012

We live in a time and age where the words Customer Service don't really mean anything anymore.

When every company proclaims "we value customer service" and "we have the highest quality customer service" you can safely bet that they are failing the true test of Customer Service. That is, being different and providing clients with a WOW experience.

To truly provide a Wow experience for your clients you must understand the following:

The normal. Once you understand what your clients are used to, you can ensure that you provide a different and more positive experience for them.

Their expectations. This is different from the normal. Expectations are what your clients really expect out of you and your company. Over time their expectations may change though you should always do your best to understand what type of service they are expecting to receive. Knowing this will help you with the next step.

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My Top Ten Presentation Tips (Professional Presentation Skills – Part Nine)

Published March 26, 2012

By Peter Mosley

(Links to previous parts at bottom of the article)

I have collected hundreds and hundreds of Presentation Tips over the years. These are still my most used and most important!

1. The number one protection against nervousness is knowing your subject cold. Be over-prepared and you'll automatically feel better about your presentation.

2. Talk to one person at a time. Literally, look directly into the eyes of one listener at a time, just as you normally do in one-on-one conversation. This will be difficult at first if you're used to scanning or avoiding eye contact, but it's worth the effort to acquire this basic habit of effective speech.

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