Press "Enter" to skip to content

Month: April 2007

Canadian Mobile Carriers Come Under Fire

I have long known that the Canadian Mobile phone industry is gouging its customers – even before I owned a cell phone.  Until I moved overseas I never had a need for a mobile phone, and I worked with the fantastic long distance plan offered by Sprint Canada (now defunct after being purchased by Rogers).
When I moved to Singapore last January, it was impossible to operate socially without mobile phone (AKA a Handphone in Singapore), and I immediately bought a used, and basic, mobile phone capable of sending/receiving text messages and phone calls. 

The phone was 50 dollars Canadian, and still had 8 months of warranty left.  Here it is worth noting that the rate of cell-phone replacement for the demographic of roughly 14-28 is a new phone every 10 months.
I bought a SIM card for the phone for 18 Singapore dollars, which came with 18 dollars of credit, and topped it up roughly every two weeks for another 18 dollars (at the time, 1 singapore dollar was roughly 70 Canadian Cents).  My monthly bills in Singapore were about 30 dollars Canadian – cheap by Canadian standards. 
What was fantastic in Singapore though, was that *ANY* incoming call was free, no matter where it originated from.  Additionally, any incoming SMS was also free.  Imagine how happy my family was when I said "call anytime, it’s free for me." (in fact, all carriers I know of in Asia and Australasia did not charge for incoming anything, regardless of the time of day).

After living in Singapore my travels to China saw me buy a new SIM card for about 100 Yuan, or 15 Canadian Dollars, which I used in case of emergencies, and was perfect for me.
Moving to Australia my plan was a 50 dollar ‘cap’ from Vodaphone, which gave me 240 dollars of credit I had to use in a month (note: 1 Australian dollar was about 90 Canadian cents).  For 50 dollars I actually received 240 dollars of credit – that is unheard of in Canada.  Where is the bonus for your customers?

8 Comments

Five Questions for Geoff Whitlock – Lifecapture Interactive

Geoff_whitlock_portrait Lifecapture Interactive is a digital marketing firm that specializes in developing engaging internet properties and digital marketing solutions that help medium and large companies increase brand awareness, drive revenues, reduce costs and intensify customer relationships.  LCI takes pride in providing traceable ROI on all of our online campaigns.

Geoff Whitlock has led Lifecapture since its inception, building a skilled team that has rapidly gained a reputation for its innovative new media projects.
Under his guidance, LCI serves a diverse range of national client accounts in multiple industry sectors. Geoff has overseen many of LCI’s most successful new media projects from the strategic planning phase through to delivery execution and maintenance; including, strategic and tactical Internet market planning, commercial/industrial video and film production, interactive/intuitive web property and sales-focused Internet applications.
Through a diligent and tireless team effort, Geoff has led LCI to become one of Canada’s top 50 fastest growing companies. Having developed a unique business model and multi-level approach to absolute success on the internet, Geoff has enabled LCI to become a player in the international interactive industry.

One Degree: At the bottom of your web site it says "The Internet is more than a web site".  What does that mean?

The internet has evolved far beyond most expectations in a very short period of time.  It is responsible for driving communication, entertainment, information and education to new heights ongoing as content is delivered in all forms from anywhere to everywhere, instantly.  The nature of the medium as it has evolved brings so much more than conventional web sites, it brings individual experiences on mass scales, and with all that is known, we are really just beginning to tap into its ability.

One Degree: It’s getting harder to find good staff as demand for experienced Internet people increases.  How do you find and keep your team?

As of late we have experienced some turnover, as is natural in our industry, but through that experience many things have been brought to light on how to attract and retain good people.  The people on the team are the life blood of a company that does what we do, we learned that they need to know that, and better yet, feel that in what they do every day.  The experience of working should be worth the third of your life that you dedicate to it.

Comments closed