1 – NOT LISTENING TO YOUR CUSTOMER Find out what they want, need, and expect from your business so you which direction to head in 2 – NOT MAKING CUSTOMER…
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That title is from a quote from Emerson …
I was checking Tweets and saw Dave Fleet (@davefleet) quipped that Apple had shipped 3 iPhones to Canada… thanks Steve! Very funny, made me think …
Over the years in dealing with numerous companies, one of the better quips I heard from a client was that their American parent company viewed Canada like a bad version of Ohio, but cheap!
On top of that, the other day in the car, the radio reported on a new research study that stated Canadians view price as the #1 factor over customer service when buying a product, and CS lagged well-behind in second place. Duh! Who didn’t know that? What, are ya new?
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