I was logging into my Google Account this weekend and noticed that Picasa (Google’s Image Mgmt Software) still had the Labs icon. I have trouble thinking of Picasa as “beta” software since I have been using it for a year now. It’s freely available to everyone and has been quite stable for sometime.
Calling your web solution “In Beta or in the Labs”, it’s a great technique to help increase early adoption without having to have a perfected solution, yet it can be abused resulting in potential customers losing confidence in your brand. I believe a year is too long a period of time for a web app to be tagged as BETA, and think at that point it should be fully supported by the organization.