In the June issue of CMO Magazine I came across a snippet promoting a webcast highlighting Jeffrey Rayport, former Harvard Business School Professor and co-author of Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers. Here’s a link to access the webcast…
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Last week Pew Internet released three new reports on different aspects of web usage by American adults: Use of web cams (download PDF) It’s not all voyeuristic… but the fact…
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