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Congratulations to Canwest for having the foresight to get Teehan Lax to do the new driving.ca. If you haven’t had a chance …

The way that TypePad is dealing customers because of a service problem last month is a great example of how to treat …

Summary of Bryan Eisenberg’s presentation at the 2005 CMA Digital Marketing conference discussing the importance of segmentation and use of personas to …

I launched my very first Website ten years ago this month. A decade later, my little ‘pet project’ is still around, more …

In this Five Questions interview with Hypenotic’s Barry Martin he manages to cover online branding, foul language, Seth Godin, duck carcasses, how …

Critical Mass ranked tops in Forrester survey of North American interactive agencies. We asked Critical Mass’ SVP Strategy to comment on this …

My ever-trustworthy Snake Oil Detector registered a big one last week after I was approached by an online retailer with questions about …

Guest Contributor Kate Trgovac is at the BlogOn conference. Here is her report on the opening keynote by Seth Godin where he …

How important is it for agencies that offer Internet marketing services to have massive, content-rich corporate Websites? What role should these sites …

My that Jon Lax gets around. Turns out he was recently interviewed by AIMS and there is an audio download available at …

Is it okay to be clever when creating page titles on the web?

Jon Lax is one of the founders of Toronto-based user experience consultancy Teehan Lax. We recently asked Jon about Web 2.0, 37 …