The curtains closed on the 2019 Consumer Electronics Show this past Friday, as the last of the remaining 3,500-odd exhibitors packed up their wares and filtered out of the Las Vegas Convention Center and Sands Expo. CES 2019 was jam-packed with announcements from the likes of Samsung, LG, Sony, and Vizio, many of which shared a theme: support for Google Assistant and Amazon’s Alexa.
It’s a bright September morning in San Carlos, California, and Masayoshi Son, chairman of SoftBank, is throwing me off schedule. I’d come, as he had, to meet with the people he’s tapped to run the Vision Fund, his $100 billion bet on the future of, well, everything. After almost four decades of building SoftBank into a telecom conglomerate, Son, an inveterate dealmaker, launched this unprecedented venture two years ago to back startups that he believes are driving a new wave of digital upheaval. He has staked everything on its success–his company, his reputation, his fortune. We’d both arrived with the same basic question: Where is this massive vehicle heading? But because I wasn’t the one footing the 12-figure allowance, I understood that I’d be the one to wait.
IT’S that time of year again as we close out 2018 and look to the possibilities that lie ahead in 2019, and it is with renewed
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Riverbed Retail Digital Trends Survey 2019 Reveals Positive Digital Shopping Experience Just as Important as Great Prices
The Digital Performance Company™, today announced at NRF 2019, the results of its Riverbed Retail Digital Trends Survey 2019, which explores insights and perspectives of consumers regarding the digital retail experience and what they desire from retailers to stay engaged, satisfied and loyal. The global survey of 3,000 consumers from across the United States, Australia, and Germany reveals that brick-and-mortar retailers are more apt to grow and maintain a loyal customer base if they invest in the digital experience they offer shoppers both online and in-store. A vast majority (89%) of respondents say a positive digital shopping experience impacts brand loyalty just as much as their prices, and 79% believe brick-and-mortar retailers have a short, three-year window to provide shoppers with strong digital experiences in order to remain competitive. This is significantly higher than what retailers said in Riverbed’s survey last year, with 47% of retailers believing they only have three years to deliver a compelling digital shopping experience to stay competitive.
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