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One Degree Tuesday July 20 2021

What stupid words should never be uttered in customer service?

What stupid words should never be uttered in customer service?

There are certain things you should never say if your intention is to create an amazing and memorable customer experience.

How many times have you heard people in customer service jobs make comments like these?

BE DIFFERENT OR BE DEAD

Canada launches consultation on copyright framework for AI and Internet of Things

On July 16, the federal government launched a public consultation to develop “a modern copyright framework for artificial intelligence (AI) and the Internet of Things (IoT).”

THE LAWYER DAILY

The danger of digital transformation in the dark

Arguably more than anything else, digital transformation has been the foremost strategic priority for businesses during the pandemic. With the world around us changing almost overnight, organizations have had to pivot their entire go-to-market propositions to digital channels in order to meet customer needs and enable their workforces to operate remotely during lockdown restrictions.

IT WORLD CANADA

Why Tim Hortons’ digital rebrand was a powerful play for the future

For 36 years, quick service restaurant chain Tim Hortons had Canadian consumers rolling up their coffee cup rims in hopes of winning a range of prizes. But when the pandemic hit, the brand had a matter of days to shift from their traditional campaign to the Tim Hortons app. In 2021, the team made the decision to stick with their digital approach. Matt Moore, VP of Digital and Loyalty at Tim Hortons, shares their story.

THINK WITH GOOGLE

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